The credit union launched an improved bill pay service in online and mobile banking. With multiple ways to pay and an enhanced feature to connect all your financial accounts, we’re making it easier than ever for you to control your money.

What is the Bill Pay Upgrade?

Liberty Financial has upgraded our Bill Pay, Pay a Person, and External Account Transfers systems into one easy to use platform.

Was my current payment data moved to the new system?

No, information from our current bill pay service will not transfer to the new system.

BILL PAY FAQs

How are bill payment items delivered to my payees?

Bill payments are delivered either by paper check or electronic transfer. Electronic payments will be delivered the next business day. Paper checks will be delivered within seven business days. Checks are mailed from Glastonbury, CT.

When will my payments be deducted from my account?

Check payments will be deducted from your account once the payee processes the check. Electronic payments are deducted from your account on the payment send date.

Where can I see check payment images?

Check copies are available after the payee presents the check for payment and it clears successfully. You can review check images in your account history in online and mobile banking.

Can I place a stop payment on a bill pay payment?

You can place a stop payment for paper checks by calling Liberty Financial at 1 (833) 226-4007 Option 2.

Can I schedule payments throughout the upgrade?

You can schedule payments through Friday, June 19. You may begin scheduling payments on the upgraded platform on Monday, June 22, 2020.

PAY A PERSON FAQs

What is Pay a Person?

Pay a Person is a free service that allows you to pay anyone with a bank account in the US. All you need is their email address or mobile phone number to get started.

How do security questions work with Pay a Person?

When using Pay a Person, you will set up a security question and answer for your recipient to answer the first time you perform a transaction together. The answer to the security question is space sensitive. For example, if you write “NewYork” without spaces and the recipient writes “New York” with spaces, the security question would be invalid. A limited number of attempts are available before the transaction is cancelled automatically—so be sure to communicate directly with your intended recipient.

 

EXTERNAL TRANSFER FAQs

What are external transfers?

External transfers allow you to transfer funds between accounts you own at different financial institutions.

How do I add my external accounts?

If you bank with a well-known financial institution, you can set up account transfers instantly by providing your online banking credentials when asked. If you are unable to locate your financial institution, simply add the external account and complete the micro deposit process.

How do I verify my micro deposits?

Login to Liberty Financial online or mobile banking, go to “Pay Bills,” and click on “Transfer Money.” In the sidebar, click the arrow to expand a section and see more information.

GENERAL FAQs

What is the Bill Pay Upgrade?

Liberty Financial has upgraded our Bill Pay, Pay a Person, and External Account Transfers systems into one easy to use platform.

Can I setup Alerts and Notifications?

Yes! Once the new system is live, you can setup alerts and notifications so you’ll get updates on your payment status based on your selections. Be sure you have an updated email address and mobile phone number listed within online and mobile banking to ensure your alerts are delivered to the appropriate destination.

Can I cancel or change a payment?

You can cancel or make changes to your Bill Pay, Pay a Person, and Account Transfer transactions until 3 pm on the payment send date.
You may place a stop payment on a check payment if needed.

I scheduled a payment on a non-business day (holiday, Saturday, or Sunday) when will my payment be sent?

Your payment will be sent on the first business day following the non-business day.

How long should I allow for my payment to be received by my payee?

Electronic Bill Payments arrive the following business day if sent before 3 pm.
Check Bill Payments typically arrive 5 – 7 business days after the send date.
Pay a Person Payments arrive the following business day if sent before 3 pm; however, this is dependent upon when the recipient provides their payment instructions.
Account Transfer Payments made before 3 pm will be deposited to or withdrawn from the other institution the following business day.

QUESTIONS? CALL OUR CONTACT CENTER AT 1 (833) 226-4007.

Pay A Person and External Transfer transactions can be made between Liberty Financial, a division of ETFCU, and any financial institution in the United States.