Customer Service

Liberty Financial sincerely appreciates the opportunity to provide you with your lending needs. In an effort to continually provide the highest level of customer service, we encourage you to utilize our toll-free Customer Hotline.

Customer Service Hotline – (888) 915-6267

The Customer Hotline was designed with the Liberty Financial customer in mind to obtain feedback about your loan application, loan processing, closing or other specific details.

You may also reach us by email with any customer service issues or complaints at

All calls, and emails, to the Customer Hotline are received in our executive offices in Louisville, Kentucky. All calls to the Customer Hotline receive a prompt and solution-oriented response from a member of our executive team.

Please let us know how we can continue to earn your business.