What You Should Expect From A Mortgage Company

When you start looking to buy a home or refinance your current home, you may be overwhelmed by the options. How can you possibly pick a mortgage lender in Louisville, Kentucky with all of those companies from which to choose? Obviously, you should choose a GREAT mortgage company. Consider these four qualities you should expect from the best organizations.

  • Communication – When you have a question, your mortgage rep should be willing to answer—or find you the answer. If you are in the process of buying a home, your loan officer should stay in touch and keep you abreast of everything that is happening. Picking a local company in Louisville, Kentucky can help build a relationship with face to face conversations. Excellent communication is an essential quality of a good mortgage company.
  • Knowledge – Does your lender know about VA loans, FHA loans, and options available in Kentucky to help you save on closing costs? They should! A great mortgage broker should always be up to date on the latest programs and know the best options to help you get a great deal on your mortgage.
  • Timeliness – When you decide to buy a home, you want to close as quickly as possible. A good lender will do everything in his or her power to make that happen. Work with a firm that is focused on getting things done fast!
  • Superior Customer Service – Last, but certainly not least, look for a company that makes customer service a top priority. You should be treated like you are the company’s #1 customer. If you experience that type of customer service from the beginning, it will assure you are in good hands throughout your transaction.

These are just a few of the things you should expect from your mortgage company. If you are in the market for someone to help you close on the home of your dreams or determine if refinancing would make sense for you reach out to us at Liberty Financial in Louisville, Kentucky. We would love to show you why our clients come back to us time and time again.